CRM SOLUTION
Customer Relationship Management
In today’s business environment, the impression we make on clients and potential clients is more important than ever.
Why does it matter?
Because the impression we make on clients is more important than ever.
It is what differentiates us from others.
It is what attracts new clients and retains existing ones.
It is what drives our business growth.
And in a business environment where all stakeholders are interconnected, your reputation has never been more important.
The modern business environment connects all participating entities more closely than ever. In such a market, the reputation we build is more important than ever, leaving no room for error. To manage all client relationships effectively, a reliable tool is essential.
Dynamics 365 is the most advanced solution in the Microsoft Dynamics family, offering a unified combination of ERP and CRM functionalities in the cloud. It provides seamless integration with Office 365 while retaining all the benefits of its predecessor, Dynamics CRM. Dynamics 365 enables organizations to manage customer relationships at any time, enhance business performance, and uncover new opportunities.
BUSINESS BENEFITS
CRM software allows us to improve our business in many ways.
Consumers are willing to pay more for better customer experience.
Customers abandon brands due to poor service.
Internet users are active on social networks.
Internet users trust online reviews from other consumers.
Manage your sales
- Enable your salespeople to sell more.
- Focus only on the right sales opportunities.
- Manage your sales processes the right way.
- Available history of communication with your customers.
- Information about your most profitable clients.
- Identify where your next big selling chance will come from.
- Know your customers better than your competitors.
- Discover potential cross-sells (selling a complementary product or service to an existing client) and upsells (selling an additional or more expensive product or service to an existing client).
- Always be there for your clients and give them all the information at key moments.
- Adapt to user habits.
- Respond faster than competitors to any requests, wishes, and ideas.
- Keep track of all channels of communication with potential and existing clients.
- Provide customers with a unique experience and maintain a long-term partnership.
Enhance your marketing
- Create and manage your marketing campaigns.
- Use the most up-to-date channels to put your ideas into action.
- Monitor and measure all set goals accurately.
- Customize and personalize your appearance to the desired audience.
- Take full advantage of modern technology and trends.
- Constantly animate and attract new clients in order to conclude new business.
Optimize field staff performance
- Always have a clear picture of your employees’ fieldwork schedule.
- Manage all maintenance plans with your clients.
- Distribute tasks to employees centrally, control and monitor their execution.
- Make optimum use of all available resources.
- Quickly and efficiently monitor and manage your inventory in different locations.
MICROSOFT DYNAMICS 365 FOR SALES
CRM provides answers to many questions
Are we focusing on the right sales opportunities?
Do we know our customers better than our competitors?
How can we manage our sales processes better?
How can my team of field salespeople sell more?
Is the history of our communication with clients always available to everyone?
Where will our next big sales opportunity come from?
Who are our most profitable clients?
SUPPORTED FUNCTIONALITIES
Dynamics 365 solution modules that integrate CRM features
Sales
Marketing
Customer support
Field support
DEVELOPMENT PROCESS
You’ve made the decision that you need a new information system. What’s next?
